Snapshot Case Manager
Reston, Virginia
Important: This position is for a case manager not a genetic genealogist. Candidates
must be located in the Northern Virginia area and able to travel to and work in the Reston office at least one time per week.
Parabon® NanoLabs, based in Reston, Virginia, seeks a Case Manager for the company's Snapshot® Advanced DNA Analysis Service ("Snapshot") and Affinity™ DNA Testing Service ("Affinity") divisions.
Responsibilities
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The Case Manager will:
- Serve as primary point of contact for customers and prospective customers, which include detectives/investigators, DNA analysts, consumers and attorneys
- Provide customer support throughout the entire Snapshot and Affinity workflow
- Perform quality control (QC) reviews on Snapshot and Affinity reports
- Schedule and host Snapshot briefings and training sessions (in-person and via video conference) for law enforcement and forensic personnel
- Prepare sample submission paperwork and ship DNA collection kits
- Manage trade show logistics, including shipping, set-up and staffing of trade show exhibit booths
- Develop and execute marketing, business development and communication plans
- Assist with the development of marketing content (print and digital)
- Use customer relationship management (CRM) software tools on a daily basis to increase business development, marketing and sales effectiveness
- Meet and monitor business development and sales targets
- Perform customer and prospective customer outreach, respond to sales inquiries, and assist with order fulfillment
- At least three (3) years professional work experience either in a criminal justice organization, with direct involvement in violent criminal and/or unidentified human remains investigations, or (b) working in a business development role
- Ability to demonstrate attention to detail (e.g., experience successfully performing quality control audits or data integrity oversight)
- Must be able to work in the office in Reston, Virginia during normal daytime business hours at least one day per week and go into the office on a moment’s notice all other work days
- Possess a bachelor's degree in a relevant industry field, such as criminal justice, forensic sciences, life sciences, marketing or communications
- Demonstrate a broad understanding of the criminal investigation process
- Possess and demonstrate strong verbal and written communication skills [English]
- Demonstrate strong proficiency using Google Enterprise software, such as Google Docs, and/or Microsoft office tools, such as Word, Excel, and PowerPoint and virtual meeting software, such as WebEx Meetings, Calling & Teams
- Highly organized and detail-oriented
- Able to work independently
- Located in the Northern Virginia area and able to be in the Reston office at least one time per week.
- Willingness to travel to support trade shows and business development meetings (~20% of time)
Required Qualifications
Send the following to careers@parabon.com: (a) cover letter describing your relevant background/experience, (b) résumé, and (c) a business writing sample that demonstrates your ability to communicate professionally with others. Recognizing that most laboratory and criminal justice activities cannot be released to the public, the writing sample can be based on a fictional prompt you have created.
